Royalty Viagens - Sua Viagem Começa Aqui

Terms and Conditions of Use

Introduction

Royalty Viagens invites you to visit its Portal (www.rviagens.com.br) and informs you of the Terms and Conditions of Use that govern its use. This Portal is controlled and operated by Royalty Viagens itself, a Brazilian company duly registered under the laws of Brazil.

The content has been developed to cater for current and potential clients. The aim is to provide relevant information to them and to the general public, presenting an institutional overview of the company. Only capable natural or legal persons, in full exercise of their rights and obligations, in accordance with Brazilian law and other applicable international regulations, may purchase services and products advertised on the Royalty Viagens website.

PLEASE READ CAREFULLY THE TERMS AND CONDITIONS PRESENTED HERE AND ANY OTHER NOTICES THAT MAY APPEAR ON OTHER PAGES OF OUR WEBSITE. BY ACCESSING THIS SITE, YOU AGREE TO THESE TERMS AND CONDITIONS OF USE. IF YOU DO NOT AGREE, DO NOT ACCESS THIS SITE OR ANY OF ITS PAGES.

Information

Royalty Viagens endeavours to keep all the information on its website up to date and complete, correcting any inaccuracies or omissions. However, it shall not be held liable for any use, application or processing by third parties which is not in accordance with the original nature and function of the information provided. We make no express or implied warranties about the operation and content and you are solely responsible for the use of this material.

Any material, information or idea that you transmit or post on this site, with the exception of personal data information or information that is protected by law, will certainly be treated as non-confidential and non-proprietary and may be disclosed or used by Royalty Viagens or its affiliates, including for the development, manufacture and marketing of products.

It is expressly forbidden to post or transmit to this site any unlawful, threatening, libellous, defamatory, obscene, scandalous, pornographic or profane material that may generate any civil or criminal liability under the law.

The information contained on this site may be updated or modified from time to time, so it should not be interpreted as definitive.

Privacy of our visitors

Royalty Viagens has an express online privacy policy. All information about the user is subject to the treatment referred to in this policy. Find out more by consulting the Privacy Policy. This document forms part of these Terms and Conditions of Use and should be read carefully before accepting and using our website.

Intellectual property

This website contains texts, photographs, images, logos and sounds protected by intellectual property rights belonging to Royalty Viagens or granted under licence by their owners. By accessing the site, the user declares that they will respect the intellectual property rights, those arising from the protection of Royalty Viagens trademarks and those relating to third parties.

The company reaffirms its respect for the copyright of articles and news items, including photographic works reproduced. The dissemination of images of people - whose photos may be reproduced on this site - is for information purposes only, given the public nature of the events where such photographs were taken.

The photos and images used on this site may not reflect their original size or the current situation of the scene reproduced, and are merely illustrative. When they are of shop fronts or shop windows, at no time should the user consider any product or price that may be present in them to be valid or accurate, since the photos are subject to outdated content.

It is forbidden to reproduce the contents - texts, pictures and graphics - of the website, except with the prior written authorisation of Royalty Viagens. The user assumes any and all liability, of a civil and/or criminal nature, for the improper use of the information, texts, graphics, brands, works, in short, any and all intellectual/industrial rights of this Site.

If, for any reason, you believe that any rights are being infringed, whether by texts, articles, news, photographs or any other work reproduced on the Site, please send a detailed message, with your name and contact telephone number, to the Royalty Viagens Information Security team at royalty@rviagens.com.br, so that we can respond to you directly.

Any removal from our Site, due to the receipt of a complaint regarding an article, news item, photograph or other work reproduced here, should always be understood as a demonstration of our intention to avoid conflicts on this matter and never as recognition of any infringement by us of a third party's right.

User registration, password and security

In order for users to enjoy the benefits provided by Royalty Viagens via the website, in some cases prior registration is required. In this regard, the user agrees to: (i) provide true, accurate, current and complete information about themselves when requested on the specific form for access to the site; and (ii) keep and immediately update such registration information, keeping it true, accurate, current and complete.

If any information provided by the user is false, incorrect, outdated or incomplete, or if Royalty Viagens has sufficient reason to suspect its veracity, it shall have the right to immediately suspend or cancel, regardless of notification, the user's registration account and refuse any and all present or future use of the service, or any part thereof.

It is the User's duty to inform us of the e-mail address to be used for identification on our site and to create a password, and they are entirely responsible for its confidentiality, as well as any activity that takes place within the scope of their registration. The password can be changed at any time. By becoming a registered user you will be able to use all the site's resources responsibly. If you have any problems or questions, please contact royalty@rviagens.com.br.

The user agrees to:

  • Immediately notify Royalty Viagens of any unauthorised use of their login on the site or any breach of security of which they are aware;
  • Not to leave their personal record open on their computer after entering their e-mail address and password on the site, thus avoiding its unauthorised use by third parties

It is Royalty Viagens' policy to respect the privacy of its users. The site will not, therefore, disclose Users' private information without prior authorisation, except in the cases expressly provided for in the terms of the Privacy Policy or unless Royalty Viagens is obliged to do so by court order or by force of law.

The User expressly authorises Royalty Viagens, or someone appointed by it, to use or disclose the registration information and information about the use of the site for commercial purposes, including marketing, as established in these terms and conditions. You also authorise Royalty Viagens to communicate with you through the new electronic means of SMS and mobile telephony, as well as through the Relationship Centre and physical correspondence, although the main means of information is e-mail and the website.

Royalty Viagens does not request passwords, credit card details or other bank details from its customers by e-mail. Therefore, if you receive an email with this content, do not reply, please disregard it and attach it to another email addressed to the Royalty Viagens Information Security team (email royalty@rviagens.com.br). Royalty Viagens is active in the fight against electronic fraud and relies on the awareness of its customers and users to practise safe Internet browsing. Receipt of voucher (ticket and services).

Within two (2) days prior to the start date of the trip, the user who has made an online purchase will receive the voucher in their e-mail. If this doesn't happen, you can access the voucher via the "My Trips" link on the website or you can contact our customer service team on (31)3272-6116.

Notify us of faults

Royalty Viagens asks its Users to report any faults on the site, contributing to corrections and improving the quality of the service. If you find any errors, please copy them and send them to royalty@rviagens.com.br.

Features for better navigation

This website (www.rviagens.com.br) is best viewed at 1024 X 768 pixels and is compatible with Internet Explorer 9.0 or higher, Mozilla, Google Chrome, Safari 5.1 or higher and Opera browsers. If any windows do not open in your browser, disable the pop-up blocker.

Use of the portal and its links

Under no circumstances will Royalty Viagens be held liable:

  • For the services, products, content, policies and privacy practices adopted by third parties that have links published on its website;
  • For acts carried out by users, based on information obtained on the website and third party links;
  • Third party information provided on the site (qualitative data on hotels, flight schedules, changes to programmes, prices or content which are the sole responsibility of suppliers and/or partners);
  • For direct, indirect, circumstantial, punitive or other damages (loss of profits, revenue or information, arising from access or inability to access this site, subsites or linked sites, even if advised of the possibility of such damages).

Responsibilities of the user

The user is responsible for

  • Provide access to the Internet and to an e-mail address for sending e-mails, bearing the entire cost charged by third parties for providing the service;
  • Have the necessary equipment to connect to the Internet - including, but not limited to, a computer and a modem - as well as registering on the site, taking responsibility for the correctness and veracity of the data provided and keeping their access password.
  • Use up-to-date antivirus and firewall tools to keep your computer environment safe, helping to prevent electronic risks.

Modifications to these terms and conditions

Royalty Viagens may modify these Terms and Conditions of Use at any time. By browsing this site you agree to be guided by the terms and conditions in force, and it is up to you to check the Terms and Conditions of Use beforehand each time you visit the site

General Provisions

The present instrument constitutes the entire agreement between the parties, prevailing over any other understanding previously entered into. Notifications must be made in writing, via conventional mail by registered letter with acknowledgement of receipt.

Applicable Law and Jurisdiction

The Terms and Conditions of Use are governed by the laws of the Federative Republic of Brazil. Its text shall be interpreted in the Portuguese language. Users of the Royalty Viagens website submit to the Central Jurisdiction of the District of Belo Horizonte, State of Minas Gerais.

Payment methods

Credit card: the procedure is carried out in a secure environment (SSL) and through automatic processing. All data provided is encrypted and sent directly to the credit card company. This payment method allows you to pay in instalments, depending on the value of the package and the conditions offered on the site on a daily basis - instalments are only valid for individuals, so legal entities can only pay in cash. The interest rate on purchases in instalments and the minimum amount of the instalments may change without prior notice.

The information entered in your registration is subject to confirmation after any purchase made on the site. If there are any discrepancies in the booking made, you will be notified by e-mail or by telephone, and Royalty Viagens may contact you to request that documents be sent. The booking is subject to confirmation of the information provided.

Your credit card has a purchase limit set by its administrator. For your booking to be approved, the limit available on your card must be equal to or greater than the total amount of the purchase and not each instalment. Therefore, we may refuse some requests because they exceed this limit, and Royalty Viagens is not responsible for disapproving the credit.

Note: Royalty Viagens informs that it complies with the best practices for handling, transmitting and storing card data on the market. The procedure is the same for any of the accepted brands.